Help Center — Bastion Peptides FAQ

Bastion Peptides accepts secure card payments (Visa, Mastercard, American Express, Discover) and PayPal balance via PayPal at checkout. No PayPal account is required — guest checkout with any major credit or debit card works.

Card and PayPal authorizations finalize within seconds. You’ll receive an order confirmation email immediately after the payment is approved, and a shipping notification within 24 hours including the Janoshik COA for the batch you received.

Yes. We process payments through PayPal, which handles all card data with industry-standard encryption and PCI-DSS compliance. Bastion never sees or stores your card numbers — only the order amount, transaction ID, and shipping address are passed to us.

Refunds are processed back to the original payment method within 1-3 business days of approval. Card refunds typically appear on your statement within 5-10 business days depending on your bank; PayPal balance refunds are instant. Refunds for customs-seized shipments are automatic once the carrier confirms return-to-sender.

“On Hold” usually means the payment is awaiting final clearance. If your status hasn’t changed within 30 minutes, reply to your order confirmation email with your order number and we’ll trace it manually within the same business day.

All transactions are billed in US Dollars. If your card issuer’s currency is different, your bank handles the FX conversion at their daily rate — Bastion does not add a foreign-transaction surcharge.

USA: 10-18 business days from order confirmation. Canada: 12-21 business days. These windows include international transit from our Hong Kong supplier (PPHK), customs clearance, and last-mile delivery via USPS (US) or Canada Post. The first 5-7 days are typically supplier preparation and outbound transit; you’ll see tracking activity update once the package hits the destination country.

If customs seizes or returns your package, we ship a replacement at no cost. No exception process, no proof required beyond the carrier’s seizure or returned-to-sender notice. This is built into our pricing — it’s not a one-time courtesy or a gesture. Roughly 10% of cross-border peptide shipments get held in customs at the destination; we account for that statistically and the free reship is how we keep your unit cost stable even on the unlucky orders.

Two clear triggers: (1) your tracking shows a customs detention notice or “release pending” status that doesn’t update for 7+ days, or (2) the package is marked “returned to sender” without a delivery attempt at your address. If your tracking just stalls at “Customs Processing” — that’s normal for days 1-7. Reply to your shipped-email at day 8 if it hasn’t moved; we usually see the seizure status before you do and can start the reship before you ask. Do not include the word “peptides” or “research compounds” in any communication with the carrier or customs authority — refer questions to us, not to them.

PO Box and APO/FPO: yes, with caveat — the supplier prefers physical addresses for international parcel routing, but PO Boxes work for many US zip codes. If your PO Box rejects the package, we reship to an alternate physical address at no cost. Outside US and Canada: we don’t currently ship to other countries. EU, UK, Australia, and other regions have either banned research peptide imports outright or made customs clearance unreliable enough that we can’t honor our free-reship promise. We may add EU/UK in Q4 2026 depending on regulatory changes.

Probably not. Tracking gaps of 3-7 days are normal during international handoffs (outbound from origin, customs processing at destination, before last-mile carrier scans). The pattern that warrants action: tracking stalls in “Customs Processing” for 8+ days with no carrier scan, or shows “Returned to Sender” without explanation. Reply to your shipped-email when either of those triggers and we’ll start the reship. Don’t open a carrier dispute or claim — that won’t speed anything up and often complicates the reship paperwork.

Match-Batch means every production batch gets its own independent Janoshik COA — one test per batch, not one test reused across a year of inventory. The batch number printed on your vial corresponds to a specific Janoshik task number you can verify on janoshik.com. Most peptide vendors run a “single-COA” model: they commission one test for a compound, post that COA, and reuse it for 6-18 months across multiple production runs. Match-Batch closes that gap. Full explanation in our cornerstone article on Match-Batch verification.

Three steps. (1) Go to janoshik.com and find their public task search. (2) Enter the task number from the COA — for example, Bastion’s current Tirzepatide batch is Janoshik task #92885. (3) Confirm the returned page shows the matching compound name, test date, and purity result. If the task number doesn’t exist in Janoshik’s database, the COA is fabricated. If it exists but shows a different compound or a test date over 6 months old, the vendor is misrepresenting the data. Full per-product list: /lab-results/.

Two reasons. First, a new batch of an existing SKU just arrived from the supplier and we’re waiting on the corresponding Janoshik test to publish — usually a 7-10 day window. Second, a newly added compound to our catalog hasn’t been tested by our supplier (PPHK) under our specific batch yet. In both cases, the product remains listed but “pending” means we won’t ship it from that batch until the COA is confirmed and published on /lab-results/. We’d rather show transparency about the queue state than fake a COA from an unrelated batch.

Our current public COAs are all from the PPH-202511 production batch (November 2025) plus a newer PPH-2026029 batch for Retatrutide 30mg. Most are within 6 months of the current date. Our policy: when a batch sells out and we transition to a new one, the new batch gets its own Janoshik test before any vial ships, and /lab-results/ updates to reflect the new task number. You can always cross-reference the batch number on your vial label to the COA on the lab-results page to confirm match.

Standard Janoshik panel: HPLC (high-performance liquid chromatography) for purity quantification — measures what percentage of the sample is the target peptide versus impurities — and LC-MS (liquid chromatography mass spectrometry) for identity confirmation, which verifies the molecular weight matches the expected compound. Some COAs also include peptide mapping for complex sequences and endotoxin testing (LAL assay). HPLC alone tells you “this sample is 99% something” — LC-MS tells you “and that something is in fact Tirzepatide and not a different molecule.” Both matter; that’s why we publish both.

Yes, and we encourage it. Take 1-2mg from your vial, send it to Janoshik (janoshik.com) or any other accredited HPLC lab for a blind retest, and compare against our published COA. Cost is typically $250-450 per compound. If the independent result diverges from our published purity by more than 2%, we want to know — reply to [email protected] with both COAs and we’ll refund the affected order and investigate the batch with our supplier. This is the most credible form of vendor accountability available in the RUO category.

RUO stands for “Research Use Only.” It’s a regulatory designation indicating the product is intended for in vitro laboratory research and not for human or animal consumption, therapeutic use, diagnostic use, or any application requiring FDA or Health Canada approval. Every Bastion compound is labeled RUO. By purchasing, you confirm you’re acquiring the material for legitimate research purposes within your jurisdiction’s research-compound regulations. We don’t gatekeep your research subject — but we will never sell as a therapeutic, and we’ll never write content that implies therapeutic use.

Because providing dosing advice on RUO compounds is the line between selling research material and practicing medicine without a license — and the latter is illegal in every US state and Canadian province. We won’t cross that line because (1) it would compromise the legitimacy of our brand, (2) it puts the customer at legal risk if their use is ever audited, and (3) any dosing protocol we’d post would be unverified and potentially harmful. If you’re a researcher, peer-reviewed preclinical literature on pubmed.ncbi.nlm.nih.gov is the appropriate source. We can confirm vial contents, purity, and identity — never application protocols.

General laboratory storage practice for lyophilized (freeze-dried) peptides: keep sealed vials at room temperature (15-25°C / 59-77°F) away from direct light and moisture for short-term storage (under 60 days). For longer storage, refrigerate at 2-8°C in original sealed packaging. Most lyophilized peptides remain stable for 12-24 months unopened under proper conditions. Once reconstituted with bacteriostatic water, refrigerated stability drops to roughly 4-8 weeks depending on the compound. Specific storage guidance for any compound is in peer-reviewed literature; we don’t publish reconstitution timelines because they vary by intended research application.

Bacteriostatic water (BAC water) is sterile water containing 0.9% benzyl alcohol, used in laboratory settings as a diluent for reconstituting lyophilized compounds. We stock 10mL BAC water vials as a research supply. BAC water is also available from medical supply houses, US compounding pharmacies (typically requires a research-use justification), and most veterinary supply outlets. Plain sterile water and saline are alternatives for short-term reconstitution but lack the bacteriostatic preservative — refrigerate and discard sooner if you use those.

Peer-reviewed sources beat marketing copy every time. Start with pubmed.ncbi.nlm.nih.gov for preclinical literature on the specific compound (e.g., “BPC-157 wound healing rat model”). For pharmacokinetics, Drugbank (drugbank.com) and ChEMBL (ebi.ac.uk/chembl) maintain structured data. The Bastion Telegram community at t.me/BastionPeptides shares relevant literature drops as they appear in our research scans, but we don’t publish summary articles that interpret findings for application — that’s the dosing-advice line we don’t cross.

20% of net order value (excluding shipping, tax, and refunded items) on every order from a customer who clicked your referral link within 90 days of purchase. First-click attribution: if a customer first clicks your link and later clicks another affiliate’s link before purchasing, you get the commission. Payouts are USDT-TRC20 only, minimum $50, processed monthly on or before the 15th of each month. No fiat, no PayPal, no other crypto networks. Full terms at /affiliate-terms/.

Manual approval, no auto-approve. We accept applicants who run legitimate research-adjacent content (biohacking blogs, podcasts, research peptide review sites, scientific YouTube channels) with verifiable audience metrics. We decline applicants from countries where research peptide promotion is illegal, anyone whose past content includes human-use dosing recommendations or before/after promotion, and self-referral attempts. Apply at /affiliate/ — typical review time is 3-5 business days.

Permitted: written reviews, comparison content (Match-Batch vs. single-COA vendors is a strong angle), educational content about RUO compounds with proper citations, podcast or video commentary, email newsletters to opt-in audiences. Not permitted: paid Google/Meta/TikTok ads bidding on Bastion or competitor brand terms, human-use claims, dosing protocols, before/after photos, body-comp testimonials, anything implying therapeutic intent. Violations result in immediate program termination and forfeit of pending commissions. Full rules at /affiliate-terms/.

Create an account during checkout or at /my-account/. Your account stores order history, tracking numbers, batch references, and the wallet addresses you’ve used for payment. We don’t sell, share, or rent customer data — we don’t run analytics tracking beyond standard site metrics. The minimum account data we keep: email, shipping address, order details. We never ask for your SSN, full ID, or social-media-linked verification.

Email replies typically within 24 hours, often faster on US/Canada weekdays. Telegram community questions usually get answered same-day by either Bastion or other researchers in the channel. Support email: [email protected]. Our support is operated by humans, not chatbots — you’ll get a direct reply from someone on the Bastion team who can pull your order, batch records, and Janoshik COAs in real-time.

A public Telegram channel at t.me/BastionPeptides where we post COA drops as each new batch is tested, restock pings, customs-reship case studies, regulatory news affecting research buyers, and peer-reviewed literature snippets. The channel is read-only for announcements; an associated group allows discussion. We never DM customers first — anyone claiming to be Bastion on direct message is a scam. Verified members can post questions about their own research; we and other members reply when relevant.

Bastion previously accepted crypto-only. As of mid-2026 we accept secure card and PayPal payments via a specialised merchant arrangement that handles the regulatory layer for our category. The trust signal we offer in return: public Match-Batch Janoshik COAs for every batch (see lab results), free customs reship US+CA, and a public Telegram presence with operators who reply by name to verification questions.

Two scenarios. (1) Temporary outage (hosting hiccup, DNS lag): typically resolved within 1-4 hours. The site comes back at the same domain. (2) Domain seizure or sustained takedown: we maintain a Telegram channel (t.me/BastionPeptides) as our customer continuity layer — if the main site is unavailable for more than 24 hours, the channel will post the new domain or alternate ordering pathway. We do not maintain a “backup site” because that creates compliance risk; we maintain a clear communication channel. If you’ve placed an order and the site disappears mid-transit, your order continues to ship from our supplier — tracking continues working independently of our site.