If your Bastion Peptides shipment is seized by customs in the United States or Canada, Bastion will reship the order at no cost to you. No order cap. No lifetime limit. No proof beyond a photograph of the customs notice. This page explains the policy in full and walks through the reship process.
Why this policy exists
Research peptide compounds occupy a regulatory gray zone in customs enforcement. US Customs (CBP) and Canada Border Services (CBSA) periodically seize parcels containing research compounds, even when those compounds are not on any scheduled-substance list, because they may be unfamiliar to a given customs officer. Seizure rates fluctuate by region, time of year, and shipping volume. A researcher placing an order has no reliable way to predict whether their specific package will be seized.
Bastion absorbs this risk because the alternative — buyers losing $100-500 to occasional customs seizures — would destroy the customer relationship Bastion has spent months building. The reship guarantee makes the operational risk Bastion’s problem, not yours.
What counts as a seizure
- Letter from CBP / CBSA stating your parcel was detained, examined, or destroyed.
- Tracking shows the parcel arrived at customs but never released (status frozen for 30+ days).
- Parcel returned to sender by customs.
NOT covered: lost-in-mail packages (where tracking shows delivery to your address, then disappeared). These are postal-carrier issues, handled differently — reply to your order confirmation and Bastion will investigate case-by-case.
How to request a reship
- Reply to your original order confirmation email (subject line auto-routes to support).
- Attach a photograph of the customs seizure letter, OR your tracking number with status frozen at customs for 30+ days.
- Confirm your shipping address is still correct.
- Bastion reprocesses within 48 hours. New tracking number provided.
Edge cases + FAQ
Is there a limit on how many times I can request reship?
No order cap. If your first reship is also seized, the second reship is also covered. Bastion absorbs the cost; this is the policy.
Does Bastion adjust shipping method on reship?
Yes. Reship attempts use a different carrier or route than the original shipment to reduce repeat-seizure risk. Specific routing is operational and not publicly disclosed.
What if the customs letter mentions specific compounds?
This is fine. The customs notice is for reship verification only — Bastion does not report on, share, or escalate the customs interaction. The notice is processed and deleted within 30 days.
Does this apply outside US and Canada?
Currently, free reship is offered for US and Canadian shipping addresses. International shipments outside US+CA are handled case-by-case — reply to your order confirmation for resolution.
Is requesting a reship “high-risk” to my customer status?
No. Reship requests do not affect your account standing, future order priority, or anything else. The policy exists because customs seizure is operational reality, not a flag.
Research use only. Not for human consumption.